Shipping Information

Shipping Costs

To begin with, U.Me Play will only be shipping within Australia however we hope to add international shipping early 2021 once we get into the swing of things! 

  • $10.95 flat rate postage – Australia
  • $15.00 express shipping
  • FREE shipping on orders over $150
  • Our U.Me Play Climbing Play range will cost have seperate costs due to their heavy weight. This will be announced once the range launches.

Turn Around & Delivery Times

We will be using Sendle as our courier service to get your deliveries to you and will endeavour to have your order packed and picked up from the courier no later than 4 days of your order being place. 

Unfortunately we do not ship PO Boxes.

Delivery will generally take 2 to 6 business days to be delivered to you depending on your area however please be aware that this could change due to busy delivery times of the year such as Christmas.

Tracking your Delivery

You will be sent a shipping notification email with your individual tracking code. You can then track the progress of your parcel delivery via the Sendle website.

If you are not home to accept your delivery, Sendle will leave a card with details on how you can arrange an alternative delivery or pick up.  

Authority to Leave

You may select an Authority to Leave in Checkout.  If you select this option during Checkout, you hereby authorise Sendle to deliver your package to your shipping address without your signature, and you acknowledge and agree that confirmation of delivery by the courier driver is satisfactory proof of delivery. 

U.Me Play is unable to replace or refund items which you do not receive if you have selected the Authority to Leave option.